If I’m already running Google Ads, do I really need this service?
If you’re already using Google Ads, you’ll understand the importance of appearing on the first page of Google. Many of our customers either currently use Google Ads or have done so in the past. Our service is designed to complement your advertising efforts by helping you achieve strong local visibility for longer periods, often at a lower and more predictable monthly cost.
Will my listing appear in both desktop and mobile searches?
Absolutely. Google Business Profile listings appear in both desktop and mobile search results. In fact, Google often gives local listings even greater prominence on mobile devices, including features such as one-touch calling and directions.
How long will it take before I start seeing results?
It is difficult to provide an exact timeframe, as rankings depend on several factors, including the competitiveness of your industry, the number of local businesses in your area, and the keywords you are targeting.
However, we are confident in our service and offer the following guarantee:
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If your business does not appear in the top 10 Google local results for one of your selected or associated key phrases within 60 days of verification, you will be entitled to a full refund.
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If your business does not appear in the top 3 Google local results for one of your selected or associated key phrases within 90 days of verification, you will be entitled to a partial refund for your Priority Plus addon package.
These timeframes represent a worst-case scenario and are intended to provide complete peace of mind.
Am I tied into a long-term contract?
No. Unlike many traditional directory and SEO companies, we do not lock our customers into lengthy contracts. We are confident in the quality of our service, which is why we simply require 30 days’ notice should you wish to cancel. Cancellation can be made by phone.
Are you affiliated with Google?
No, we are not affiliated with Google. We specialise in setting up, optimising and managing Google Business Profile listings, helping local businesses strengthen their online presence and compete effectively with larger companies.
What happens if I have negative reviews on my Google listing?
Unfortunately, we cannot remove genuine negative reviews from your Google listing. However, we can advise you on best practices for managing reviews and help you build a stronger online reputation through positive customer engagement and optimisation strategies.
Why is it important to be listed in directories that I’ve never heard of?
While some directories may not be widely recognised by consumers, they can still play an important role in local SEO. Google uses business citations and directory listings as trust signals. The more consistent and credible references Google finds for your business across the web, the more confidence it has in your legitimacy, which can contribute to improved rankings.
I don’t really understand online marketing. How will I manage everything?
That’s exactly what we’re here for. Whether you’re experienced with digital marketing or completely new to it, our team is here to help. We explain everything clearly and simply, without confusing technical jargon, so you always know what’s happening and why. Having a dedicated account manager gives you peace of mind that you have an expert to ask should you not be sure about something.
How do I know if the service is working?
It’s simple. We provide an easy-to-understand monthly report that shows:
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How many times your listing appeared in search results.
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The search terms people used to find your business.
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How customers interacted with your listing.
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How many people requested your contact details or directions.
This allows you to clearly see the value and progress of your local SEO campaign.
If you give your account manager a call, they would be happy to help and support at any time.